An empirical study on customer satisfaction

Towards an Innovation Culture: Journal of Business Economics and Management, 14 4 Satisfaction-profit-chain SPC model[ edit ] The satisfaction-profit chain is a model that theoretically develops linkages and then enables researchers to test them statistically for a firm using customer data both from surveys and other sources.

Ramayah and Sherah Kurnia Empirical study in the Malaysian market. A Study of Web Hosting Companies. Asian Social Science, 11 4 Choosiness and its Implication on Graduate Employability. Recent research shows that in most commercial applications, such as firms conducting customer surveys, a single-item overall satisfaction scale performs just as well as a multi-item scale.

The novel concepts and practices of firm innovativeness: The Influence of Affective Commitment towards the Environment. A validation of the knowledge sharing behaviour scale KSBS. BMC Public Health, 17 1 Sales Force Automation usage and performance.

These studies took out the discussions about explaining the differences between expectations and perceived performance. Manoeuvring the Rough Commercial Landscape through Outsourcing: How do they relate for MBA graduates in Malaysia? Increased customer retention and loyalty makes the employees' jobs easier and more satisfying.


The Moderating Effect of Income. Drivers for the adoption of sustainable manufacturing practices: Mobile Banking Acceptance In Yemen.

Costs and Savings of Six Sigma Programs: An Empirical Study

The Case of Mobile Banking in Yemen. The Contingent Role of Institutional Pressure.STRATEGIES FOR GROWTH SM "CONSULTANTS TO THE SERVICES INDUSTRY" P.O.

Box / Westtown, PA / () / () (Fax) / [email protected] The Path to Customer.

Customer satisfaction

International Journal of Academic Research in Business and Social Sciences OctoberVol. 1, No. 3 ISSN: Abstract—Mobile banking has marked itself as an emerging technology adopted by banks around the globe.

The purpose of this research is to identify the key factors of mobile technology adoption which influence customer satisfaction in Pakistan. International Journal of Innovation, Management and Technology, Vol.

1, No. 4, October ISSN: Abstract—In any business–to-customer (B2C) type of environment, satisfying a customer is the ultimate goal and. Selected Journal Articles** Impact Factor Journals. Forthcoming in Muhammad Mohsin Zahid, Bakhtiar Ali, Muhammad Shakil Ahmad, T.

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An empirical study on customer satisfaction
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